Shipping Policy

Last Updated: November 2, 2026

At ORIVIAN, every detail matters, from the pieces we create to the experience of receiving them.

We offer shipping within the United States and to eligible international destinations worldwide.

Please review the following information before placing your order.

1. Order Processing

Orders are typically processed within 2–4 business days after an order is placed.

Business days exclude weekends and applicable public holidays.

Processing times may be extended during collection launches, holidays, high order volumes, or unforeseen circumstances.

Processing time refers to the preparation and dispatch of an order and does not include shipping transit time.

2. Domestic Shipping

ORIVIAN ships throughout eligible destinations within the United States.

Available shipping methods, rates, and estimated delivery times are displayed at checkout.

Shipping charges may vary based on destination, package weight, dimensions, and the selected shipping service.

3. International Shipping

ORIVIAN offers international shipping to eligible destinations worldwide.

International shipping availability depends on destination, applicable shipping carrier services, customs requirements, and checkout availability.

Not all countries or regions may be eligible for delivery.

Available international shipping options, charges, and estimated delivery times will be displayed at checkout.

International shipping costs are the responsibility of the customer unless otherwise expressly stated.

4. Customs, Import Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, and other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in ORIVIAN's product prices or shipping fees and are the responsibility of the customer.

Customs authorities or shipping carriers may collect these charges before or upon delivery.

ORIVIAN does not control the amount of customs duties or import taxes assessed by destination countries.

Customers are responsible for reviewing applicable import requirements before placing an international order.

If an international shipment is refused or returned because required customs charges are not paid, any refund or additional shipping charges will be handled in accordance with applicable law and our published policies.

5. Delivery Estimates

Delivery estimates are provided when available and may vary depending on the destination and shipping service.

International deliveries may require additional time for customs clearance.

Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

6. Order Tracking

Once an order has shipped, customers will receive a shipping confirmation email containing tracking information when tracking is available.

Tracking updates may take additional time to appear after the shipment has been dispatched.

7. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully review your delivery address before placing an order.

If an address correction is needed, contact orivianbrand@gmail.com as soon as possible.

We will make reasonable efforts to assist, but changes cannot be guaranteed after an order has entered processing or shipped.

8. Shipping Delays

Shipping delays may occur due to weather conditions, carrier operations, customs processing, holidays, high shipping volumes, or other circumstances beyond our reasonable control.

If your shipment experiences an unusual delay, please contact us so we can review the situation.

9. Lost, Missing, or Damaged Shipments

If your order is missing, significantly delayed, or arrives damaged, please contact orivianbrand@gmail.com.

Include your order number, relevant tracking information, and photographs of any damage where available.

We will review the circumstances and assist with an appropriate resolution, which may include a carrier investigation, replacement, or refund.

Reports of missing or stolen packages following carrier-confirmed delivery will be reviewed individually.

Nothing in this policy limits rights or remedies available under applicable consumer protection laws.

10. Returns and Refunds

Eligible return requests must be submitted within 10 calendar days of delivery, subject to applicable consumer protection laws.

Customers are responsible for ordinary return shipping costs, including international return shipping, unless the item was incorrect, damaged, or defective due to an issue attributable to ORIVIAN.

For complete return eligibility requirements, instructions, and refund information, please review our:

Return & Refund Policy

11. Contact Information

For shipping questions or order assistance, contact:

ORIVIAN

Email: orivianbrand@gmail.com

Website: https://shoporivian.com