ORIVIAN

INFORMATION

PRIVACY

Privacy Policy

Last Updated: November 2, 2026

ORIVIAN ("ORIVIAN," "we," "us," or "our") operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide customers with a curated shopping experience.

Our website is located at https://shoporivian.com and our commerce services are powered by Shopify.

This Privacy Policy describes how we collect, use, process, and disclose personal information when you visit our website, make a purchase, subscribe to our newsletter, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy concerning personal information, this Privacy Policy controls.

Please read this policy carefully to understand our privacy practices.

1. Personal Information We Collect

"Personal information" means information that identifies or can reasonably be linked to an individual. It does not include information that has been anonymized or de-identified so that it cannot reasonably identify an individual.

Depending on how you interact with our Services, we may collect or process:

  • Contact information: Name, email address, telephone number, billing address, and shipping address.

  • Payment information: Payment method, transaction details, payment confirmations, and payment information processed by Shopify or authorized payment providers.

  • Account information: Account identifiers, login credentials, preferences, and settings, where customer accounts are available.

  • Transaction information: Products viewed, added to a cart, purchased, returned, or canceled, along with relevant order history.

  • Communications: Information you provide when contacting customer support or communicating with us.

  • Device information: IP address, browser information, device identifiers, network information, and similar technical data.

  • Usage information: Information about how you access, navigate, and interact with our website.

  • Marketing preferences: Newsletter subscriptions, communication preferences, and related consent records.

2. Sources of Personal Information

We may collect personal information:

  • Directly from you when you place an order, subscribe to our newsletter, create an account, or contact us.

  • Automatically when you interact with our website, including through cookies and similar technologies.

  • From Shopify and service providers that support our commerce operations.

  • From business partners or other third parties where permitted by applicable law.

3. How We Use Personal Information

Providing and Improving Our Services

We use personal information to process payments, fulfill orders, arrange shipping, manage returns and refunds, maintain customer accounts, remember relevant preferences, and improve our shopping experience.

Marketing and Communications

We may use personal information to send ORIVIAN newsletters, collection announcements, restock notifications, brand updates, and promotional emails where permitted by applicable law.

You can unsubscribe from promotional emails at any time using the unsubscribe link in those messages.

We may also use Shopify services that support personalization and advertising, as further described in Section 5.

Security and Fraud Prevention

We use information to authenticate transactions, detect suspicious activity, prevent fraud, maintain website security, and protect our customers and business.

Customer Support

We use information to answer questions, address concerns, resolve order issues, and provide customer assistance.

Legal Compliance

We may process information to comply with applicable laws, respond to lawful requests, maintain required records, resolve disputes, and protect our legal rights.

4. How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • Shopify and service providers: To support hosting, commerce operations, payment processing, customer support, analytics, and other business functions.

  • Shipping and fulfillment providers: To deliver products and provide shipment updates.

  • Marketing and technology partners: To provide marketing services, communications, personalization, or advertising-related services where applicable.

  • At your direction: When you request or consent to sharing information with another party.

  • Business transactions: In connection with a merger, acquisition, restructuring, or similar transaction.

  • Legal requirements: When necessary to comply with applicable law, respond to valid legal process, enforce our policies, or protect rights and safety.

Depending on where you live, certain disclosures for personalized advertising may be considered a "sale" or "sharing" of personal information under applicable privacy laws.

You may have the right to opt out of these activities through our Data Sharing Opt-Out Page.

5. Our Relationship With Shopify

ORIVIAN uses Shopify to power its online commerce operations, including checkout, order processing, and related services.

Shopify collects and processes personal information concerning your access to and interactions with our Services.

Information submitted through our store may be transmitted to Shopify and service providers located in countries other than your country of residence.

ORIVIAN has enabled Shopify Network Intelligence.

This means Shopify may use information from interactions with ORIVIAN, Shopify, and other Shopify merchants to provide enhanced services, improve shopping experiences, support personalization, and facilitate relevant advertising.

For certain enhanced services, Shopify is responsible for its processing of personal information, including responding to applicable privacy-rights requests relating to those activities.

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