Return & Refund Policy

Last Updated: November 2, 2026

At ORIVIAN, every piece is created with intention. We want you to feel confident in your purchase and satisfied with your experience.

1. Return Eligibility

We accept eligible return requests within 10 calendar days of the date your order is delivered.

To qualify for a return, items must:

• Be unworn, unwashed, and in their original condition.

• Be free from stains, odors, alterations, damage, or signs of use.

• Have all original tags attached.

• Be accompanied by proof of purchase.

Items may be tried on to check their fit, provided they remain in returnable condition.

2. How to Request a Return

To initiate a return, email orivianbrand@gmail.com within 10 calendar days of delivery.

Please include your order number, the item you wish to return, and the reason for your request.

Once your return is authorized, we will provide return instructions and the appropriate return shipping address.

Please do not send items back without first contacting us.

3. Return Shipping

Customers are responsible for return shipping costs for ordinary returns, including changes of mind, incorrect size selections, or color preferences.

We recommend using a trackable shipping service. Customers are responsible for ensuring their return reaches the designated return address.

If an item arrives damaged, defective, or incorrect, ORIVIAN will arrange an appropriate resolution and cover reasonable return shipping costs where applicable.

4. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days after approval. Your financial institution may require additional time to post the funds.

Original shipping charges are generally nonrefundable for discretionary returns, except where required by applicable law.

5. Exchanges

We do not currently offer direct exchanges.

If you would like a different size or color, please initiate a return for the eligible item and place a new order, subject to availability.

6. Final Sale Items

Items clearly identified as final sale before purchase are not eligible for discretionary returns.

This restriction does not affect rights or remedies available under applicable law.

7. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an incorrect, damaged, or defective item, contact orivianbrand@gmail.com as soon as possible with your order number, a description of the issue, and photographs where available.

We will review the issue and arrange an appropriate resolution, which may include a replacement or refund.

8. Contact Information

For questions about returns and refunds, please contact:

ORIVIAN

Email: orivianbrand@gmail.com

Website: https://shoporivian.com

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.